Application Support Services
Keep Critical Applications Reliable and Ready to Evolve.
Applications need continued attention as business requirements change, issues emerge and technology environments evolve. Progience Application Support Services focuses on application support, maintenance and relevant modernisation support within a clearly defined scope.
Customer needs this capability may address
Applications must remain dependable as requirements change.
When applications require ongoing support, organisations need a clear understanding of how issues will be handled, which maintenance activities are covered and how changes to the application will be assessed.
Maintain applications as requirements or dependencies change.
Understand recurring problems and their technical context.
Support planned application changes or modernisation where appropriate.
Clarify responsibilities across customer teams and other technology providers.
Application Support Services, clearly defined
Support for the application lifecycle, within a defined scope.
Our application support services focus on the activities defined in the agreed scope. The specific support provided will depend on your application environment and requirements.
Technical expertise
Relevant Expertise for Your Environment.
Our teams bring technical expertise to support the applications you rely on. The specific technologies, platforms and environments will depend on your requirements.
Specific technologies, frameworks and experience levels are subject to business validation and may vary by engagement.
Application scope
Supported environments
Support activities
Ownership and access requirements
Issue handling and reporting
Escalation arrangements
A clear process for engagement
From Understanding to Ongoing Support.
We work with you to understand your requirement and agree on the scope, responsibilities and next steps.
- 1
Understand the application context
Identify applications, current support needs and key dependencies.
- 2
Confirm capability fit
Assess whether the required support activities align with our expertise and service scope.
- 3
Define scope and responsibilities
Agree the activities, ownership, access requirements and escalation arrangements.
- 4
Begin under agreed terms
Proceed according to the confirmed scope and engagement arrangements.
Scope and responsibilities
Know What Is Covered.
The service scope, supported environments and responsibilities are defined before an engagement begins, helping you assess whether the capability is right for your needs.
Evidence and experience
Evaluate the Capability Through Evidence.
Relevant experience, technical expertise and documented practices help you assess whether our services meet your needs.
Project examples
Real-world application support services engagements.
Technical expertise
Verified competencies and experience.
Delivery practices
How we work, from assessment to implementation support.
Credentials and references
Relevant certifications and client feedback where available.
Application Support Services
Discuss Your Application Support Needs.
Tell us about your application environment and the support you require. We can discuss the scope and determine whether it aligns with our available services and expertise.