Application reliability
Address application issues and support needs that may affect expected operation.
operate
Keep critical applications reliable and ready to evolve.
Business-critical applications need dependable support as business requirements and technology environments change. Progience helps organisations address ongoing application support and maintenance needs, with relevant engineering and quality capabilities where required.
The operate challenge
Applications need attention long after launch.
Critical applications continue to support business activity after their initial development. They may need maintenance, issue resolution and technical improvements as usage, dependencies and business requirements change. Organisations need an appropriate way to address these needs while maintaining the reliability expected of their systems.
Ongoing maintenance
Maintain applications as requirements, dependencies and technical conditions change.
Operational continuity
Understand the support responsibilities and practices required to keep applications functioning.
Readiness to evolve
Recognise when an application needs engineering changes or modernisation rather than support alone.
Our approach
Support what matters. Prepare for what comes next.
Progience helps organisations address ongoing application support and maintenance requirements. Where the need calls for it, relevant engineering and quality capabilities can also contribute to application improvement and readiness for change.
Relevant Delivery Disciplines
The Delivery Disciplines behind reliable application support.
The right support arrangement depends on the application environment, the nature of the operational need and the changes the application may require.
Where operate can help
Keep your applications running with confidence.
Operate is relevant to a range of business situations where ongoing support, reliability and readiness for change are important.
Service scope
Clear responsibilities. A defined support scope.
Effective application support begins with a shared understanding of the applications in scope and the support activities required. The appropriate arrangement should reflect your environment and priorities.
Applications in scope
Identify the applications and environments covered.
Support activities
Specify the maintenance, issue handling and other support activities.
Responsibilities and escalation
Agree on ownership and communication arrangements.
Change and improvement
Clarify how application changes and modernisation requests will be handled.
Real-world example
Supporting a retail company’s critical applications.
We helped a retail company support its critical applications, address ongoing maintenance needs and improve release readiness with quality practices.
Focus
Ongoing application support
Approach
Support, quality and engineering improvements
Impact
Improved application reliability and readiness for change
Let’s talk about operate
Which applications need your attention?
Tell us about the applications you need to support, the operational challenges you are addressing and any changes on the horizon. We can explore the relevant support requirements with you.